Patient Information
Please look over the information provided below.
If you have questions about anything, please feel free to call our office for assistance.
Late to Your Appointment
Patients are expected to arrive 15 minutes prior to their scheduled appointment to allow time for checking in and filling out paperwork. If a patient arrives more than 5 minutes after their scheduled time, they may be asked to be rescheduled or moved to another provider if the schedule permits.
After Hours
After-hours phone calls are routed to an answering service where you can relay a brief message for a call back the following day or, if your needs are urgent, the physician on call can be paged. This physician may not be familiar with your medical history so be prepared to give him/her a concise update including any medications you are taking. Please have your pharmacy name and phone number available if needed. These steps will make it easier for you and our staff who are involved with your care.
Walk Ins
Due to our high volume of patients, we are unable to accomodate walk-ins; however, we usually can accommodate same-day appointments.
Please call ahead for an appointment so that we can do our best to meet your health needs. We have at least four same day appointments per provider team so that we make ourselves available for our patients.
Patient Referral Notification
You have been referred from our office to a specialist or for additional diagnostic tests. Here is what to expect.
Frequently Asked Questions:
How long will it take for my referral to be processed?
- 7-10 business days for a routine referral.
- 3 business days for an urgent referral.
How will I be notified about the status of my referral/order?
- If you have FollowMyHealth, you will receive a message from our referral coordinator once the referral has been processed.
- If you do not have FollowMyHealth, you will receive a phone call from our referral coordinator informing you that your referral has been processed.
- You may also receive a notice from your insurance company.
When and how should I contact the office to check the status of my referral?
- Call our office after 10 business days (Routine) or 3 business days (urgent) if you have not heard from us to follow up on the status. (858)-541-0181 and hit option 4 for the Referrals Department.
- You can also send us a message on FollowMyHealth to check the status of the referral.
Who will schedule the appointment with the specialist or testing center?
- Since you know your availability best, once you receive notice of the approval of your referral, you should call to schedule your own appointment. We will provide you with the doctor’s name and phone number.
Patient Referral Notification
You have been referred from our office to a specialist or for additional diagnostic tests. Here is what to expect.
Frequently Asked Questions:
How long will it take for my referral to be processed?
- 7-10 business days for a routine referral.
- 3 business days for an urgent referral.
How will I be notified about the status of my referral/order?
- If you have FollowMyHealth, you will receive a message from our referral coordinator once the referral has been processed.
- If you do not have FollowMyHealth, you will receive a phone call from our referral coordinator informing you that your referral has been processed.
- You may also receive a notice from your insurance company.
When and how should I contact the office to check the status of my referral?
- Call our office after 10 business days (Routine) or 3 business days (urgent) if you have not heard from us to follow up on the status. (858)-541-0181 and hit option 4 for the Referrals Department.
- You can also send us a message on FollowMyHealth to check the status of the referral.
Who will schedule the appointment with the specialist or testing center?
- Since you know your availability best, once you receive notice of the approval of your referral, you should call to schedule your own appointment. We will provide you with the doctor’s name and phone number.
Cancellations & No Shows
If for any reason you are unable to keep your scheduled appointment, please call to cancel at least 24 hours (one business day) in advance. This allows us to schedule a patient needing more urgent attention in your place.
Appointments that fail to have at least one business day (24 hours) advance notice for cancellation are subject to a $50.00 no-show fee.
Prescription Refills
Please contact your pharmacy, and they will request your refill. We ask that refills be taken care of during office hours & before noon on Friday.
All patients needing prescription refills must be seen at a minimum on a yearly basis. If the patient has not been seen recently, we may refill you prescription for a short time and ask to see you to assess your current medical condition.